Troubleshooting

Release Notes

February 2018 New Features Deployed new branding within the Forum application environments, ForumSupport.jstor.org, and the login pages. We have setup redirects so all old URLs will continue to work and these changes do not require any action on your part. *Prior to February 2018, JSTOR Forum was called Shared Shelf. December 2017 New Features New […]

Troubleshooting Tips

On this page… Clear the Browser Cache Enable Shockwave Flash Enable QuickTime for Safari Upload Issues Clear the Browser Cache Firefox (Windows): In the Firefox menu bar, go to Firefox > Options. Select the Privacy tab. Under History, click the ”clear recent history” link. In the next list, make sure Cache is selected, then click […]

Report an Issue

When you encounter an issue it is important to specify any conditions or behaviors you experienced with the site so our support staff can quickly assess and troubleshoot. We’ve put together this guide to help you efficiently report an issue for a faster resolution. Before you report an issue, search the support site for a […]

Contact Us

General Questions Email: forumsupport@jstor.org Call: 1-877-771-4908 or 212-500-2402 Strategic Services Staff Karyn Anonia, Senior Implementation Manager Elizabeth Berenz, Senior Implementation Manager Caroline Caviness, Produc Owner of JSTOR Forum Xiaoli Ma, Metadata Specialist and Implementation Manager Deirdre Ryan, Director of JSTOR Forum Hannah Marshall, Implementation Manager Erin McCall, Senior Implementation Manager Allison Smith, Senior Implementation and Migration […]

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