Troubleshooting

Release Notes

March 2019 We brought back the ability to drag and drop media to upload. Drop the media into the item panel to start an upload. You can now add a collection image when you create new institutional or public collection targets. This 240 by 240 pixel JPG or PNG image displays next to the description. Some […]

Troubleshooting Tips

On this page… Clear the Browser Cache Enable Shockwave Flash Enable QuickTime for Safari Upload Issues Clear the Browser Cache Firefox (Windows): In the Firefox menu bar, go to Firefox > Options. Select the Privacy tab. Under History, click the ”clear recent history” link. In the next list, make sure Cache is selected, then click […]

Report an Issue

When you encounter an issue it is important to specify any conditions or behaviors you experienced with the site so our support staff can quickly assess and troubleshoot. We’ve put together this guide to help you efficiently report an issue for a faster resolution. Before you report an issue, search the support site for a […]

Contact Us

General Questions Email: forumsupport@jstor.org Call: 1-833-758-6851 or 212-500-2402 Strategic Services Staff Karyn Anonia, Senior Implementation Manager Elizabeth Berenz, Senior Implementation Manager Caroline Caviness, Product Owner of JSTOR Forum Deirdre Ryan, Director of JSTOR Forum Hannah Marshall, Community Engagement Manager Erin McCall, Senior Implementation Manager Kelly Smith, Product Support Manager Interested in learning more about JSTOR Forum? Email: participation@jstor.org Call: 212-500-2441 […]

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