Troubleshooting

Release Notes

April 2018 New Features New users can be added to a project within 5 minutes of being given access to Forum in Artstor Admin. To learn more about adding users to projects, please see our article about managing user access. We added five new fields to our Dublin Core template to align with the metadata […]

Troubleshooting Tips

On this page… Clear the Browser Cache Enable Shockwave Flash Enable QuickTime for Safari Upload Issues Clear the Browser Cache Firefox (Windows): In the Firefox menu bar, go to Firefox > Options. Select the Privacy tab. Under History, click the ”clear recent history” link. In the next list, make sure Cache is selected, then click […]

Report an Issue

When you encounter an issue it is important to specify any conditions or behaviors you experienced with the site so our support staff can quickly assess and troubleshoot. We’ve put together this guide to help you efficiently report an issue for a faster resolution. Before you report an issue, search the support site for a […]

Contact Us

General Questions Email: forumsupport@jstor.org Call: 212-500-2402 Strategic Services Staff Karyn Anonia, Senior Implementation Manager Elizabeth Berenz, Senior Implementation Manager Caroline Caviness, Product Owner of JSTOR Forum Xiaoli Ma, Metadata Specialist and Implementation Manager Deirdre Ryan, Director of JSTOR Forum Hannah Marshall, Implementation Manager Erin McCall, Senior Implementation Manager Kelly Smith, Senior Implementation Manager Interested in learning […]

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